Terms and Conditions
Last updated: 21st Sept 2026
These Terms and Conditions (“Terms”) govern the use of our website and the supply of our services. By using our website or booking our services, you agree to these Terms.
“We”, “us” and “our” refer to Costa del Sol Water Care, Calle Ecuador 1, 29680, Estepona, Malaga, Spain.
“You” refers to the customer or website visitor.
1. Water Quality Review
We discuss your home’s water source, concerns, and goals to understand what type of filtration or treatment solution may be right for you.
- Assessing water quality and needs
- Supplying water filtration and purification equipment
- Installing and commissioning equipment
- Providing maintenance, servicing and related support
Details of specific services and any included materials will be confirmed in your quote, booking or invoice.
2. Clear Recommendations
Our team explains your options clearly, answers your questions, and recommends a system based on your water needs, home setup, and budget.
- Accept it in writing (for example by email), or
- Provide a booking confirmation or invoice.
2.2 Information you provide
You must ensure that all information you provide (property address, access details, water usage, etc.) is accurate and complete. Incorrect or incomplete information may affect our ability to provide the service and may result in additional charges.
3. Prices and payment
3.1 Prices
Unless stated otherwise, prices:
- Are given in euros (€)
- May exclude taxes or fees that will be shown separately where applicable
- May change from time to time, but the price confirmed in your quote or booking will apply to that specific job.
3.2 Payment terms
Payment terms will be stated in your quote, invoice or booking confirmation. We may require:
- A deposit before confirming a booking or ordering equipment
- Full or partial payment on or before the day of installation or service
- Payment within a specified number of days after invoice.
3.3 Late payment
If payment is not received by the due date, we may:
- Suspend or cancel the service
- Charge interest or late fees where permitted by law
- Take reasonable steps to recover the amount owed.
4. Installations and access
4.1 Access to your property
You are responsible for ensuring we have safe and reasonable access to the property at the agreed date and time, including:
- Parking or unloading space where needed
- Access to the installation area and any relevant utilities (water, electricity, drainage).
4.2 Site conditions
You must ensure that:
- The installation area is suitable and safe
- Existing plumbing and electrical systems are in reasonable condition and comply with local regulations.
If we discover issues that prevent safe or compliant installation, we may:
- Refuse to carry out the work until the issues are resolved, or
- Offer to carry out additional work at extra cost (if we are able to do so).
4.3 Delays
We will make reasonable efforts to meet agreed dates and times, but these are estimates and may be affected by factors outside our control (traffic, supplier delays, emergencies, etc.). We are not liable for minor delays, but we will keep you informed and rearrange where necessary.
5. Professional Installation
Once you choose the right solution, we install your system with care, test performance, and make sure you understand how your new water treatment system works.
5.2 Proper use and maintenance
You agree to:
- Use the equipment in accordance with the manufacturer’s instructions
- Arrange regular maintenance and filter changes as recommended
- Contact us or a qualified professional if you notice any issues.
Failure to follow instructions or maintain the system may affect performance and may void warranties.
6. Cancellations and rescheduling
6.1 Your right to cancel or reschedule
If you need to cancel or reschedule an appointment, please contact us as soon as possible.
We may apply a cancellation or rescheduling fee if:
- You cancel or change the appointment with short notice (for example, less than 24–48 hours before the visit), or
- Our technician arrives and cannot gain access to the property or installation area.
Any specific cancellation terms will be set out in your booking confirmation or invoice.
These Terms are governed by the laws of Spain. Any disputes arising out of or in connection with these Terms will be subject to the exclusive or non‑exclusive jurisdiction of the courts of Spain, depending on your status as a consumer and applicable law.